Welcome to Undercliffe Surgery

We hope to provide our patients with an efficient, friendly and up-to-date service, and that you will find this website useful in guiding you through the people who work within the practice and how to use the surgery to its best effect.

Please note that the main switchboard number will be closed on Thursday lunchtimes 1pm to 2pm.  There will be an alternative number to call in an EMERGENCY during this telephone closure.  The building remains open and the front reception desk will be manned during this time.

The surgery closes once a month on a Tuesday from 1pm until 8am the following day for training.  Emergency cover is provided during this period.

An appointment system is operated at all times.

Changes to telephone options

Changes to telephone options:  Please note that from Thursday 1st January 2015 the ordering of prescriptions via the telephone will no longer be available.  There are a number of alternative methods for you to order your prescription:

  • If you have access to the internet you can request your prescription via Systm Online  – please speak to reception staff for more details
  • If you have access to a fax machine you can fax your request to us on 01924 412890
  • You can send your request via the post enclosing a stamped addressed envelope for us to return the prescription to you
  • You can also request your prescription via your local pharmacy
  • Alternatively you can fill in a prescription request form at the reception desk

Appointments, test results and other enquiries remain the same please see below:

  • Requesting/cancelling/changing appointments – 8am til 6pm 
  • Requesting test results and any other enquiries – 11am til 6pm


The practice relocated to new purpose built premises in July 2010, conveniently located in the centre of Heckmondwike.  The building is shared with another practice, although we remain completely separate, and we occupy the ground floor.

The new building offers modern, spacious facilities enhanced by plenty of on-site parking and an attached pharmacy, and allows us to expand the range of services available from the surgery staff.

New Telephone System

The practice is in the first phase of installing a new telephone system which will hopefully improve patients experience of getting through to the surgery.  Please note that with this new telephone system calls may be recorded for training purposes.

Online patient services

Avoid the queue - Once you have a login and password set up by reception staff you can order your repeat prescriptions, book and cancel appointments on-line by clicking the buttons below