Undercliffe Surgery

Telephone lines open 8.00am to 6.00pm

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to Medical Records

ONLINE MEDICAL RECORD The practice is registered and complies with the Data Protection Act 1998 and General Data Protection Regulations. To request access to be able to view your online ... [continue] Access to Medical Records


On occasions the doctor or nurse may need to perform an intimate examination.  They will request one of our trained chaperones to be present during these examinations. You will be ... [continue] Chaperones


It is important that you fully understand the implications of any medication or procedure offered to you or your child as part of your medical treatment. The doctor or nurse ... [continue] Consent

How to register

New patients are always welcome to register with the practice. However we only register patients who live within our practice boundary. Patients aged 16 and over can register by completing ... [continue] How to register

Making a Complaint

Every patient has the right to make a complaint about the treatment or care they have received at Undercliffe Surgery. We understand that we may not always get everything right ... [continue] Making a Complaint

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. Please be advised that we can only disclose information about you to you, please do ... [continue] Patient confidentiality

Patient rights and responsibilities

You have the right to expect to be treated by all staff within the surgery with respect and dignity, and to have access to appropriate and timely advice on your ... [continue] Patient rights and responsibilities

Patient Transport

Yorkshire Ambulance Service (YAS) NHS Trust provides a high quality non-emergency transport service for patients throughout the Yorkshire region whose medical condition impacts on their ability to travel by other ... [continue] Patient Transport

Practice boundary

Please use the map below to see if you live within our practice boundary. You can also use this link to a Google map which shows our boundary

Privacy policy

We understand how important it is to keep your personal information safe and secure and we take this very seriously. We have taken steps to make sure your personal information ... [continue] Privacy policy

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice boundary area you will need ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

The Surgery operates a ZERO TOLERANCE POLICY.  Any abuse, either verbal or physical, towards any member of the surgery staff will not be tolerated and will result in immediate removal ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 22nd October, 2014