Undercliffe Surgery

01924 403406

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to full medical records on-line

The practice is registered and complies with the Data Protection Act 1998 and General Data Protection Regulations. If you wish to have access to your full medical records on-line you ... [continue] Access to full medical records on-line

Access to On-Line Medical Records

Access to On-Line Services If you wish to, you can now use the internet to book and cancel appointments with a GP, Advanced Practitioner, or to have blood tests, request repeat prescriptions ... [continue] Access to On-Line Medical Records

Chaperones

On occasions the doctor or nurse may need to perform an intimate examination.  You may be asked if you would like one of the surgery staff to be present during ... [continue] Chaperones

Complaints policy

Despite our best intentions there may be occasions when you have a grievance or complaint about the way you have been treated at the surgery.  If such a situation arises, ... [continue] Complaints policy

Consent

It is important that you fully understand the implications of any medication or procedure offered to you or your child as part of your medical treatment.  The doctor or nurse ... [continue] Consent

Doctors Consulting Hours

Monday Tuesday Wednesday Thursday Friday am pm am pm am pm am pm am pm Dr A Goodwin (Partner) 8.30-10.50 3.00-5.20 8.30-10.50  3.00-5.20 8.30-10.50 3.00-5.20 8.30-10.50 2.00-4.30 ——- ——- Dr ... [continue] Doctors Consulting Hours

Expressing a preference

Many patients like to see a particular doctor when possible, particularly if they are receiving regular treatment, and this helps to establish a good relationship.  If you wish to see ... [continue] Expressing a preference

General Data Protection Regulation

Due to the coronavirus pandemic training processes have been amended to reflect implemented safety measures. Previously trainee GP’s would video record their face to face consultations which would be reviewed ... [continue] General Data Protection Regulation

How to register

New patients are welcome to register with the practice and can do so via the receptionists.  All new patients will be invited to an appointment with the Health Care Assistant, ... [continue] How to register

Kirklees Walk-in Centre

NHS Walk-In Centres give you fast and convenient access to local NHS services, information and treatment.  They do not replace local GP or hospital services but complement them. They cannot ... [continue] Kirklees Walk-in Centre

Nurses & Health Care Assistant Consulting Hours

Practice Nurse Anne Practice Nurse Gen HCA Debbie HCA Penny HCA Tiffany MONDAY ———-  8.30am – 2.00pm 8.00am – 12.00pm 12.30 – 4.30pm ————- 12.00pm – 3.30pm TUESDAY ———- 8.30am ... [continue] Nurses & Health Care Assistant Consulting Hours

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. Please be advised that we can only disclose information about you to you, please do ... [continue] Patient confidentiality

Patient rights and responsibilities

You have the right to expect to be treated by all staff within the surgery with respect and dignity, and to have access to appropriate and timely advice on your ... [continue] Patient rights and responsibilities

Practice boundary

Please click on the link below to see a map of the practice boundary: http://goo.gl/3yT4MV

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us.  If you move outside the practice area you will need to find ... [continue] Updating your details

Useful telephone numbers and addresses

NHS 111 (Urgent medical assistance or advice) Out of Hours Service when surgery is closed. Freephone: 111 District Nurses Patients are seen at Cleckheaton Health Centre by appointment. Telephone: 01484 ... [continue] Useful telephone numbers and addresses

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

The Surgery operates a ZERO TOLERANCE POLICY.  Any abuse, either verbal or physical, towards any member of the surgery staff will not be tolerated and will result in immediate removal ... [continue] Violent or abusive behaviour