Undercliffe Surgery

Telephone lines open 8.00am to 6.00pm


To request an appointment (Monday to Friday)

  • Phone us Monday to Friday, 8am to 6.00pm.
  • Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6.30pm.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If you wish to see a specific doctor, please mention this when making an appointment, and we will try to accommodate you. However it may not always be possible to see your usual doctor, and we would remind you that all the doctors have access to your details and will be able to deal with your problem.

Doctors & Advanced Nurse Practitioner Consulting Hours

Nurses, Health Care Assistant & Phlebotomist Consulting Hours

Your appointment

However you choose to contact us we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • by text or email.
  • on a video call

Please find a quick guide to video calls here.

Access this guide in alternative languages here.

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

Cancelling or changing an appointment

Home visits

If you have been recorded as housebound you may be eligible for a home visit, please telephone your request for a visit before 11.00am. Should a situation arise later in the day that may require a visit the same day, please contact the surgery as soon as possible so that the doctor on call can be alerted and deal with the situation as appropriate.

When requesting a visit you will be asked by the receptionist to give brief details of the problem. This is to allow prioritisation and assessment of the urgency of the visit.

If you need help when we are closed

If the situation is an emergency or life threatening, dial 999 and ask for an ambulance.

For urgent medical advice between 6.00pm and 8.00am weekdays, or during weekends and Bank Holidays, use NHS 111.

For children under 5 phone 111.

For people aged 5 and over go to the 111.nhs.uk website.

Extended hours

We’re working together with our neighbouring practices to bring you more appointments when our surgery is closed. You are be able to see a doctor or nurse on weekdays after 6.30pm, and between 9.00am and 5.00pm on Saturdays at Liversedge Health Centre. If you need an appointment at these times please ask a member of our Patient Liaison Team who will be able to book an appointment for you.

Appointments will be available:

Monday to Friday 6.30pm—9.30pm

Saturdays 9am—5pm

How to Find Liversedge Health Centre

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond.
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
  • If you need an interpreter.
  • If you have any other access or communication needs.
  • If you would like a chaperone.

Date published: 7th June, 2023
Date last updated: 14th June, 2023