Undercliffe Surgery

Telephone lines open 8.00am to 6.00pm

Repeat prescriptions

To order a repeat prescription

  • Use your Systmonline account
  • Use your NHS account (on the NHS website or in the NHS app).
  • Use the repeat ordering slip on your previous prescription. Place your repeat medication request in the letter box labelled ‘Undercliffe’ outside the main entrance of the building.
  • Ask your local pharmacist to order your repeat medication on your behalf

Your prescription will be ready for collection 3 days after your order has been received. Only order a repeat prescription if you have less than 7 days of medication remaining.

We can also post your prescription to you if you provide us with a stamped, addressed envelope.

Find out more about registering for online services.

Electronic prescriptions service (EPS)

If you get regular prescriptions or are already using a prescription collection service (where a pharmacy collects prescriptions from your GP practice for you) then choosing a pharmacy to dispense all your prescriptions may save you time by avoiding unnecessary trips to your GP.

You will still order your repeat prescriptions in the same way as you do now, but your prescriptions will be sent electronically to the pharmacy or dispenser of your choice.

You will not have to collect a paper repeat prescription from your GP practice.

Go to the NHS website for further information

Medication reviews

We have a duty to review your health and medicines regularly. We will let you know if you need to make an appointment for a medication review with either our pharmacist, practice nurses or your doctor.

If you need urgent advice about your medication outside our surgery hours, please call NHS 111.

NHS prescription charges and exemptions

Go to the NHS website for the latest prescription charges and exemption criteria.

Date published: 7th June, 2023
Date last updated: 14th June, 2023