Undercliffe Surgery

01924 403406

Complaints policy

Despite our best intentions there may be occasions when you have a grievance or complaint about the way you have been treated at the surgery.  If such a situation arises, please inform our practice manager, by telephone or letter of the details.  She will deal with your complaint, as outlined in our complaints procedure, copies of which are available at reception.

Alternatively, you may wish to contact NHS England:

By post to:

NHS England
PO Box 16738
Redditch
B97 9PT

By email to: england.contactus@nhs.net

Please state: ‘For the attention of the complaints team’ in the subject line.

By telephone: 0300 311 22 33

Please remember that our staff are following instructions and procedures specified by the doctors.  They will serve you best if treated with respect and courtesy.